Customer Success Representative

Are you a customer-centric professional with a passion for providing exceptional support and building strong relationships? Are you excited about the power of AI-driven marketing tools and their potential to help small and medium-sized businesses (SMBs) succeed? If so, we have an exciting opportunity for you as a Customer Success Representative at davie.ai!

About Us:

davie.ai is an innovative AI-driven small business marketing tool designed to promote SMB businesses. Our platform leverages artificial intelligence to provide tailored marketing solutions, empowering SMBs to effectively reach their target audience and drive business growth. We are committed to supporting our customers throughout their journey, from onboarding new advertisers to providing ongoing assistance and maximizing their success.

Job Description:

As a Customer Success Representative, you will play a crucial role in ensuring the satisfaction and success of our advertisers. You will be responsible for onboarding new customers, providing training and support, and acting as their primary point of contact for any inquiries or issues. Your dedication to customer satisfaction and your ability to build strong relationships will contribute to the growth and retention of our advertiser base.

Responsibilities:

• Conduct onboarding sessions for new advertisers, ensuring a smooth transition onto the davie.ai platform.
• Provide training and assistance to customers, guiding them through the features and functionalities of our AI-driven marketing tool.
• Act as the primary point of contact for customer inquiries, resolving issues promptly and providing exceptional customer service.
• Build and maintain strong relationships with advertisers, understanding their unique needs and proactively identifying opportunities to maximize their success.
• Monitor customer usage and engagement with the platform, identifying potential areas for improvement and making recommendations.
• Collaborate with the product and development teams to communicate customer feedback, suggest enhancements, and contribute to the overall improvement of the davie.ai platform.
• Stay up to date with industry trends, best practices, and emerging technologies in small business marketing.
• Contribute to the development and enhancement of customer success processes and resources.

Qualifications:

• Proven experience in a customer success, account management, or customer support role, preferably within the technology or marketing industry.
• Strong interpersonal and communication skills, with the ability to build rapport and effectively address customer needs.
• Excellent problem-solving and analytical abilities, with a keen attention to detail.
• Empathetic and patient, with a genuine passion for helping customers succeed.
• Familiarity with small business marketing concepts and technologies is a plus.
• Self-motivated and proactive, with the ability to work independently and as part of a team.
• Proficiency in using customer support software and tools.
• Strong organizational and time management skills, with the ability to prioritize and multitask effectively.

Benefits:

• Competitive compensation package including salary and performance-based bonuses.
• Opportunity to make a significant impact in the SMB advertising landscape and be part of an innovative and forward-thinking company.
• Professional growth and development opportunities within a rapidly expanding organization.
• Collaborative and inclusive work environment with a passionate and dedicated team.
• Comprehensive benefits package, including health insurance, retirement plans, and flexible time off.

If you are ready to build a career in customer success and helping advertisers utilize our AI-driven marketing tool, apply now! 

Please submit your resume and a cover letter outlining your relevant experience and why you are interested in this role.

Note: We are an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other protected status.